Resume
David Masterson
Product leadership, grounded in business.
Product leader with a business and finance background. A decade in commercial roles at Caesarstone, five of them owning a P&L and a thirty-person department, then product: API-driven platforms, member portals and AI products across travel and hospitality, leading a team of PMs while carrying my own products.
Experience
-
Director, Network Products
Virtuoso · Denver, CO (remote)
Own the Partner Product portfolio at Virtuoso, the global luxury travel agency network: the products, analytics and AI capabilities that shape how its 2,500+ supplier Partners show up and create value across the network.
- Lead a team of Product Managers across the Partner portfolio.
- Work with Global Partner Relations and the Regional GMs so Partner-facing products and insights show Partners the ROI of Virtuoso membership.
-
Senior Director of Product Management
The Exclusive Collective (Exclusive Resorts · Inspirato · onefinestay) · Denver, CO
Player-coach who managed three Product Managers while staying hands-on as IC PM across all three brands’ public sites and the new reservation platform.
- Led product on an API-driven platform replacing a decades-old legacy reservation system, built on GraphQL.
- AI product work: trip recommendations and itinerary building for Members, and assistive tools for the Ambassador team.
- Built agile delivery standards and roadmap governance across three brands; advised senior leadership on technology investment.
-
Director of Product Management
Exclusive Resorts · Denver, CO
- Owned Member Portal and public website product strategy.
- Delivered personalization features, trip management expansion, and CMS and marketing-automation integrations.
- Built executive dashboards and development budget tracking; structured onboarding for 10+ engineering hires.
- Promoted to this role roughly 18 months into product.
-
Product Manager
Exclusive Resorts · Denver, CO
- Led the rebuild of the Member Portal: increased bookings and member satisfaction while reducing staff involvement through self-service.
- Delivered sensitive member-data and billing features, aligning stakeholders across finance, operations, sales and service.
Earlier career
-
Director of Managed Services
Caesarstone US · Denver, CO
- Built a $50M net-new commercial business line from zero: B2B go-to-market strategy and operating frameworks for the Big Box and Commercial channels; ran the IKEA program across 48 locations for a 50% lift in conversion.
- Managed a department of 30+ direct and indirect reports across sales, operations, and customer success; led an ERP migration from MAS to Oracle.
-
National Accounts Manager
Caesarstone US · Northridge / Van Nuys, CA
- Developed and scaled IKEA’s first big box program to $50M in annual revenue, including financial modeling and ERP integration across 48 locations.
- Caesarstone’s top-ranked manager, 2014, on combined employee feedback and program results.
-
Staff Accountant
Caesarstone US (NASDAQ: CSTE) · Van Nuys, CA
- Owned monthly close, P&L reviews, and ad hoc financial analysis for senior management at a publicly traded company.
-
Audit Staff
Ehrhardt Keefe Steiner & Hottman (now Plante Moran) · Denver, CO
- Performed financial statement audits, 10-K/10-Q procedures, and internal controls compliance reviews for public-company clients.
Certifications
+ 16 additional certifications since 2020 — the full list is on linkedin.com/in/david-masterson.
Education
B.S., Accounting & Finance
University of Northern Colorado
Dean’s List · Beta Alpha Psi
Stack & tools
Platform and data: GraphQL and API-first architecture, cloud infrastructure, headless CMS, a data warehouse behind the reporting. Growth and engagement: CRM, marketing automation, sales engagement and on-site search. Delivery and AI: agile at a scale where the process had to be built rather than adopted, LLM-backed products, and Claude (Teams and Cowork) as a daily working environment.